Comments on: 6 Best Service Desk Open Source solutions https://www.itsmdaily.com/best-service-desk-open-source-solutions/ Product news, reviews and know how for IT Professionals Thu, 01 Feb 2018 18:49:48 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Jeffrey Britt https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-163 Thu, 01 Feb 2018 18:49:48 +0000 http://www.itsmdaily.com/?p=3403#comment-163 If you are looking for an Open Source ITSM solution that is fine for a very small company, but many of these open source solutions are “Free Trials” only and when the trial expires you would need to buy the solution. I work for Alemba which has an ITSM solution (Cloud or On-Premise) which is very cost-effective for the SMB marketplace. The ITSM solution is called vFire which was the former VSM ITSM of EMC and VMware and is now with Alemba (20+ year old proven product). If you would be interested in a Demo or Quote please contact me. Thank You.

]]> By: srikanth https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-149 Thu, 02 Nov 2017 10:56:47 +0000 http://www.itsmdaily.com/?p=3403#comment-149 In reply to Edwin.

the referenced link doesnot have any document

]]> By: Dylan https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-133 Fri, 21 Apr 2017 10:41:33 +0000 http://www.itsmdaily.com/?p=3403#comment-133 we used otrs for quite a long time, it’s a good product, but needs constant manual updates. if you are fine with simple service desks, maybe check out deskun, not a bad option too.

]]> By: Edwin https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-84 Mon, 18 Apr 2016 12:31:21 +0000 http://www.itsmdaily.com/?p=3403#comment-84 In reply to Emauri Gomes Gaspar Júnior.

For CitiSmart, is there also english documentation? On the site I see only Portuguese documentation and the link for english documentation is empty. https://web.archive.org/web/20170318141117/http://www.citsmart.com.br:80/en/solutions/itsm-it-service-management/

Thanks,

Edwin

]]> By: Pablo https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-85 Mon, 18 Apr 2016 11:55:48 +0000 http://www.itsmdaily.com/?p=3403#comment-85 In reply to Edwin.

Hi Edwin,

I am going to check it out but it shoud be available also in English.
I let you know as soon as I get an answer for that issue.

tks a lot for the reply.

have a nice day,

Pablo

]]> By: Emauri Gomes Gaspar Júnior https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-83 Wed, 06 Apr 2016 00:51:43 +0000 http://www.itsmdaily.com/?p=3403#comment-83 Citsmart recently certificate in 13 PinkVERIFY processes: 1) Incident Management, 2) Request Fulfillment, 3) Change Management, 4) Knowledge Management, 5) Problem Management, 6) Release & Deployment Management, 7) Service Asset & Configuration Management, 8) Service Catalog Management, 9) Service Level Management 10) Event Management, 11) Service Portfolio Management, 12) IT Service Continuity Management, 13) Availability Management

]]> By: Mirco https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comment-82 Wed, 05 Nov 2014 22:50:18 +0000 http://www.itsmdaily.com/?p=3403#comment-82 We use OTRS. It’s quite good only design could be improved a little.

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