Today I had this strange problem. Employee left the company. We have received new user request from HR. IT had to set up this computer for a new user that would come in the morning the next day. Colleague who created account tried to log in to set up her account and he received the message The user profile service service failed the logon. Now what?
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In normal situation, when you log in with a new user account, profile is created automatically.
But in this case, If you restart a computer and try to log in again with a new user account, you will receive the same error message.
To understand what is happening you can find additional information about the error in a system log. It’s a first place to start troubleshooting the problem, because all the errors are listed in one place, from system problems to problems related to a domain you will immediately spot the problem.
I immediately noticed the following sources that had issues: Winlogon service and User profile General.
Problem description of first event:
Event 1509, Windows cannot copy file \\?\C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm to location \\?\C:\Users\TEMP\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm.
This error may be caused by network problems or insufficient security rights.
I also noticed the second problem:
Event 1511, User Profile Service Windows cannot find the local profile and is logging you on with a temporary profile. Changes you make to this profile will be lost when you log off. Event 1500, Windows cannot log you on because your profile cannot be loaded. Check that you are connected to the network, and that your network is functioning correctly.
Problem is caused by a change with permissions. Because user does not have permissions, default user does not have access and can not copy default profile.
To solve this problem go to C:\Users\Default\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm
and add permission everyone to iseqmdata_setup0.sqm, so that profile can be copied to default user.
When you will fix permissions, default user will have access to default profile and will be able to copy data to newly created profile.
To complete new user profile creation, Log off from Windows and Log back with a new user credentials. You are done. You will see that profile will be created normally and you can set up account for a new user.
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