Service desk Archives - ITSMDaily.com Product news, reviews and know how for IT Professionals Sun, 19 Dec 2021 21:14:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://www.itsmdaily.com/wp-content/uploads/2016/12/cropped-ico-itsm-2-32x32.png Service desk Archives - ITSMDaily.com 32 32 56713891 Top Helpdesk solutions https://www.itsmdaily.com/top-helpdesk-solutions/ https://www.itsmdaily.com/top-helpdesk-solutions/#respond Mon, 22 Nov 2021 15:41:34 +0000 https://www.itsmdaily.com/?p=13994 According to new data from Adobe projects, E-commerce will have its first trillion-dollar year of sales in 2022 as people continue to shift their spending habits online amid the COVID-19 pandemic. With that kind of growth, managing customer relations effectively is necessary for improving and keeping good relationships. It is the most effective way to […]

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]]> https://www.itsmdaily.com/top-helpdesk-solutions/feed/ 0 13994 Synology DS 918+ NAS Review https://www.itsmdaily.com/synology-ds-918-nas-review/ https://www.itsmdaily.com/synology-ds-918-nas-review/#respond Sun, 06 Jan 2019 19:03:19 +0000 https://www.itsmdaily.com/?p=10430 The Synology DiskStation DS918+ is a successor to the DS916+ which you can still find on the Amazon store in the below $500 range. Compared to the older model, DS918+ is a little bit more expensive, but for the price difference, you get a lot more. For example, it’s older brother DS916+ has an annoying […]

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]]> https://www.itsmdaily.com/synology-ds-918-nas-review/feed/ 0 10430 Lansweeper review – amazing tool for IT Service desk https://www.itsmdaily.com/lansweeper-review-amazing-tool-service-desk/ https://www.itsmdaily.com/lansweeper-review-amazing-tool-service-desk/#comments Mon, 24 Apr 2017 21:16:22 +0000 http://www.itsmdaily.com/?p=5503 Sometimes, just sometimes, I stumble on a product that gets me really excited. We have decided that it’s time to move from our helpdesk solution as we needed a better solution. I tested many products on the market. While some were very good, none of them was like Wow. Until one day. I found Lansweeper. […]

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]]> https://www.itsmdaily.com/lansweeper-review-amazing-tool-service-desk/feed/ 2 5503 How to simplify SAP support processes and reduce ticket handling times https://www.itsmdaily.com/simplify-sap-support-processes-reduce-ticket-handling/ https://www.itsmdaily.com/simplify-sap-support-processes-reduce-ticket-handling/#respond Sun, 06 Mar 2016 23:21:08 +0000 http://www.itsmdaily.com/?p=5184 SAP is the leading ERP system in the world used by most of the top global companies. There are tens of thousands of customers facing the same challenge: how to optimize the support of their SAP systems. The problem SAP developers have with incomplete bug reports A lot of time is wasted in SAP software […]

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]]> https://www.itsmdaily.com/simplify-sap-support-processes-reduce-ticket-handling/feed/ 0 5184 Vision Helpdesk Review – you may be surprised https://www.itsmdaily.com/vision-helpdesk-review/ https://www.itsmdaily.com/vision-helpdesk-review/#respond Fri, 19 Jun 2015 23:00:04 +0000 http://www.itsmdaily.com/?p=4568 I like Service Desk, ITIL and I am hooked with testing the various products. You see, there is no perfect product. All of tested products so far have some strange anomaly. It may be with the way it was designed, or the way you have to use a feature or two. Some crucial features may also […]

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]]> https://www.itsmdaily.com/vision-helpdesk-review/feed/ 0 4568 6 Best Service Desk Open Source solutions https://www.itsmdaily.com/best-service-desk-open-source-solutions/ https://www.itsmdaily.com/best-service-desk-open-source-solutions/#comments Wed, 05 Nov 2014 22:35:00 +0000 http://www.itsmdaily.com/?p=3403 The best Service Desk Open Source solutions are a reality and here is a list of the best products on the market. All free and open source. There are many Service Desk solutions on the market. Some are great but some are bad. Some are expensive and some are free. But what about open source? […]

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]]> https://www.itsmdaily.com/best-service-desk-open-source-solutions/feed/ 7 3403 Easy Redmine vs Redmine https://www.itsmdaily.com/easy-redmine-vs-redmine/ https://www.itsmdaily.com/easy-redmine-vs-redmine/#respond Mon, 31 Mar 2014 22:14:49 +0000 http://www.itsmdaily.com/?p=2396 I can’t imagine managing IT projects without a proper tool. Most of friends I have in IT have heard about Redmine. Redmine is a free, open source bug tracking, wiki and project management application. When IT is small and can’t afford commercial tools, Redmine is first on the trial list. It was on my list as […]

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]]> https://www.itsmdaily.com/easy-redmine-vs-redmine/feed/ 0 2396 Freshservice Fresh breeze for Service Desk https://www.itsmdaily.com/freshservice-fresh-breeze-service-desk/ https://www.itsmdaily.com/freshservice-fresh-breeze-service-desk/#respond Tue, 18 Mar 2014 22:50:48 +0000 http://www.itsmdaily.com/?p=2320 In my quest to find a perfect Service Desk I stumbled on the new Freshservice Service Desk. Freshservice is a spin off from a the well know helpdesk product Freshdesk, one of the most popular helpdesk & customer support products. Freshdesk, having received many requests from customers for a service that would enable their customers […]

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]]> https://www.itsmdaily.com/freshservice-fresh-breeze-service-desk/feed/ 0 2320 Free Helpdesk Software that works https://www.itsmdaily.com/free-helpdesk-software-works/ https://www.itsmdaily.com/free-helpdesk-software-works/#respond Sun, 09 Mar 2014 22:39:24 +0000 http://www.itsmdaily.com/?p=2309 If you have looked for free helpdesk software that works, you likely found at least a dozen that were open source. If needed it for a web project or for a webshop you most likely trailed open source help desk solution. In many cases, OS help desk software can work on a small scale project. […]

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]]> https://www.itsmdaily.com/free-helpdesk-software-works/feed/ 0 2309 ManageEngine ServiceDesk Plus UI update prepare to be blown away https://www.itsmdaily.com/manageengine-servicedesk-plus-ui-update-prepare-blown-away/ https://www.itsmdaily.com/manageengine-servicedesk-plus-ui-update-prepare-blown-away/#comments Tue, 04 Mar 2014 22:51:35 +0000 http://www.itsmdaily.com/?p=2263 ManageEngine recently released ServiceDesk Plus 9. While they have implemented most requested features, user interface was left unchanged. When Microsoft releases new Windows version, UI is always changed or improved. That is not the case with SDP. While I am a bit critical about new features, that is mainly because I am an avid SDP […]

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