Sometimes, just sometimes, I stumble on a product that gets me really excited. We have decided that it’s time to move from our helpdesk solution as we needed a better solution. I tested many products on the market. While some were very good, none of them was like Wow. Until one day.
SAP is the leading ERP system in the world used by most of the top global companies. There are tens of thousands of customers facing the same challenge: how to optimize the support of their SAP systems. The problem SAP developers have with incomplete bug reports A lot of time is wasted in SAP software […]
I like Service Desk, ITIL and I am hooked with testing the various products. You see, there is no perfect product. All of tested products so far have some strange anomaly. It may be with the way it was designed, or the way you have to use a feature or two.
The best Service Desk Open Source solutions are a reality and here is a list of the best products on the market. All free and open source. There are many Service Desk solutions on the market. Some are great but some are bad. Some are expensive and some are free. But what about open source? […]
I can’t imagine managing IT projects without a proper tool. Most of friends I have in IT have heard about Redmine. Redmine is a free, open source bug tracking, wiki and project management application. When IT is small and can’t afford commercial tools, Redmine is first on the trial list. It was on my list as […]
In my quest to find a perfect Service Desk I stumbled on the new Freshservice Service Desk. Freshservice is a spin off from a the well know helpdesk product Freshdesk, one of the most popular helpdesk & customer support products. Freshdesk, having received many requests from customers for a service that would enable their customers […]
If you have looked for free helpdesk software that works, you likely found at least a dozen that were open source. If needed it for a web project or for a web shop you most likely trailed open source help desk solution. In many cases OS help desk software can work on a small scale […]
ManageEngine recently released ServiceDesk Plus 9. While they have implemented most requested features, user interface was left unchanged. When Microsoft releases new Windows version, UI is always changed or improved. That is not the case with SDP. While I am a bit critical about new features, that is mainly because I am an avid SDP […]
ServiceDesk Plus is the best product of ManageEngine, it is also the most sold among their vast range of great applications. ManageEngine Released ServiceDesk Plus 9. One assumes that new version number will bring a lot of new functionalists. One that I really look forward to is Overhauled UI. UI is showing it’s age, especially […]
In my quest to find a decent ManageEngine Servicedesk Plus replacement. I looked at many solutions, some free and some very expensive. Let me tell you something, I didn’t find one. Until… Samanage Service Desk? Samanage is a company from Israel. Israel is known to have great IT scene and it looks Samanage is a […]