According to new data from Adobe projects, E-commerce will have its first trillion-dollar year of sales in 2022 as people continue to shift their spending habits online amid the COVID-19 pandemic. With that kind of growth, managing customer relations effectively is necessary for improving and keeping good relationships. It is the most effective way to […]
Synology DS 918+ NAS Review
The Synology DiskStation DS918+ is a successor to the DS916+ which you can still find on the Amazon store in the below $500 range. Compared to the older model, DS918+ is a little bit more expensive, but for the price difference, you get a lot more. For example, it’s older brother DS916+ has an annoying […]
Lansweeper review – amazing tool for IT Service desk
Sometimes, just sometimes, I stumble on a product that gets me really excited. We have decided that it’s time to move from our helpdesk solution as we needed a better solution. I tested many products on the market. While some were very good, none of them was like Wow. Until one day. I found Lansweeper. […]
How to simplify SAP support processes and reduce ticket handling times
SAP is the leading ERP system in the world used by most of the top global companies. There are tens of thousands of customers facing the same challenge: how to optimize the support of their SAP systems. The problem SAP developers have with incomplete bug reports A lot of time is wasted in SAP software […]
Vision Helpdesk Review – you may be surprised
I like Service Desk, ITIL and I am hooked with testing the various products. You see, there is no perfect product. All of tested products so far have some strange anomaly. It may be with the way it was designed, or the way you have to use a feature or two. Some crucial features may also […]
6 Best Service Desk Open Source solutions
The best Service Desk Open Source solutions are a reality and here is a list of the best products on the market. All free and open source. There are many Service Desk solutions on the market. Some are great but some are bad. Some are expensive and some are free. But what about open source? […]
Easy Redmine vs Redmine
I can’t imagine managing IT projects without a proper tool. Most of friends I have in IT have heard about Redmine. Redmine is a free, open source bug tracking, wiki and project management application. When IT is small and can’t afford commercial tools, Redmine is first on the trial list. It was on my list as […]
Freshservice Fresh breeze for Service Desk
In my quest to find a perfect Service Desk I stumbled on the new Freshservice Service Desk. Freshservice is a spin off from a the well know helpdesk product Freshdesk, one of the most popular helpdesk & customer support products. Freshdesk, having received many requests from customers for a service that would enable their customers […]
Free Helpdesk Software that works
If you have looked for free helpdesk software that works, you likely found at least a dozen that were open source. If needed it for a web project or for a webshop you most likely trailed open source help desk solution. In many cases, OS help desk software can work on a small scale project. […]
ManageEngine ServiceDesk Plus UI update prepare to be blown away
ManageEngine recently released ServiceDesk Plus 9. While they have implemented most requested features, user interface was left unchanged. When Microsoft releases new Windows version, UI is always changed or improved. That is not the case with SDP. While I am a bit critical about new features, that is mainly because I am an avid SDP […]
